We also had to work at a much faster pace. Those were critical for us to understand how the pandemic was evolving and how we could improve patient treatment through physical and technological expansion. As the pandemic progressed, we had to learn to rapidly adjust what we were doing to continue serving patients.ĭata and analytics were also heavily impacted. Patient volume, the types of patient care, and clinical concerns. What were some of the major challenges Northwell Health experienced as a result of the pandemic?
We spoke with a key leader on Northwell Health’s IT engineering team, David Luft, assistant vice president for software engineering and development, to hear how delivering connected and personalized patient experiences has been critical to the organization’s success. New York’s largest health system is leveraging Salesforce’s Vaccine Cloud technology across its 23 hospitals, nearly 800 outpatient facilities, and 75,000 employees.
